NOTICE: We only ship to the USA and Canada.

Tennessee Quilt Lady.com will be happy to give you a refund if for any reason you re not completely satisfied with your purchase.  Please contact us at 1-931-840-4672 or use our contact form for return authorization and instructions. Tennessee Quilt Lady.com wants you to be fully satisfied with every item you purchase from us. If you are not completely satisfied with an item that you have purchased online, you may return the item within 30 days for a refund, less a 20% restocking fee, of the purchase price, minus the shipping, handling or other charges. The item(s) must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure the credit. Once your return is received and reviewed, you can expect a refund within 30 days. All returns and exchanges are subject to approval and you must obtain authorization for the return by contacting us at 1-931-840-4672 or by using our contact form . You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.  Please allow 7 to 10 days from receipt of order for delivery.

OUR GUARANTEE  - 100% SATISFACTION
We absolutely guarantee your satisfaction! We are committed to taking care of you if you are not pleased for any reason.

RETURNS
We are happy to accept returns for a refund, less a 20% restocking fee, if you are not completely satisfied. No refund on shipping and handling unless it is a result of a manufacturing defect or error in shipping the incorrect item(s).

Please contact us at sales@tennesseequiltlady.com within 30 days of date of delivery to request a return authorization. Please be sure to note your Item ID number and description in your email, and carefully save all original tags, packaging and paperwork in preparation for return.

SALES TAX
We are required to charge 9.50% sales tax on all orders within the state of Tennessee.

PAYMENT METHODS

We prefer payment via PayPal using the major credit card of your choice but will gladly accept payment via Cashier's Check, Money Order or your personal check (with a time delay in shipping to allow your check to clear the bank).  Or, contact us to arrange a mutually agreeable payment situation.  You can call us toll free at 1-931-840-4672 or use our contact form and we will call you back.

SHIPPING POLICY
Shipping charges are based on standard USPS rates to residential addresses or PO boxes. Please contact us for additional shipping charges to Alaska, Hawaii, and Canada.

Shipping charges for orders under $150.00 are listed below:

$0.01 - $25.00  -  $4.49
$25.01 - $50.00  -  $7.49
$50.01 - $75.00  -  $9.95
$75.01 - $100.00  -  $14.95
$100.01 - Up  -  $18.95

Estimated shipping time on all in-stock items is 10-15 business days.

DISCLAIMER
All products are subject to availability. All sizes are approximate. Actual colors may not match your monitor. Prices and/or specifications are subject to change without notice.

SHIPPING PROTECTION POLICY

It is your responsibility to protect yourself from accepting merchandise damaged in shipment. Before signing the delivery receipt, you have both the right and responsibility to do the following:

•  Visually inspect all packages for holes, tears, and other indications of rough handling or damage.

•  Fully remove merchandise from cartons and visually inspect it for any damage, NO MATTER HOW MINOR. Pay particular attention to any areas that correspond to damage appearing on the carton or other packaging.

•  If there is any damage, you are not obligated to take delivery. You  have the right to refuse delivery.  If you do so please call 1-931-840-4672 or email sales@tennesseequiltlady.com to notify us of your refusal of delivery so that we can take appropriate action and arrange for a new shipment for your order.

•  If you accept delivery, you may responsible for all damages, whether or not the damage was noticed at the time of delivery. Your signature on the delivery receipt indicates you are accepting the merchandise in "GOOD ORDER" unless otherwise noted.

Account Form and Order Process:
To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. If we need to contact you about your order we will use email first.  If your order is time sensitive we  will contact you by phone. We only share your personally with third parties involved in the processing of your order.

Cookies:
PayPal stores your name, billing address, phone number, email address, and shipping address by placing a "cookie" on your computer. PayPal does not store your credit card information. If your computer is not set to accept cookies, you can still use our PayPal shopping cart, but you will have to provide your contact information each time you place a new order.

Privacy of Information:
Other than previously mentioned third parties involved in the processing of your order, Tennessee Quilt Lady.com  will not share your email address or shopping information with anyone. Call 1-931-840-4672 or email sales@tennesseequiltlady.com if you have questions.

Security Measures:
For credit card transactions, TennesseeQuiltLady.com uses PayPal's secure server. The credit card information you send is encrypted by your computer, and then decrypted again by PayPal.  This is the most secure way to transfer credit card information via the Internet.

Order Information:
To make any changes to your order after having submitted your order on our site, please contact us via email. Phone/Fax 1-931-840-4672 for Customer Support.

Thank you for your business!